Drains Fix is the front door to plumbing help across Greater Montreal — a bilingual coordination hub designed to make one of life's most stressful moments as painless as possible.
Drains Fix was built on a simple observation: when a pipe bursts at 2 AM, the last thing you should be doing is scrolling search results and dialing five numbers in a row hoping someone picks up.
So we built the opposite — a single, bilingual number that always answers, listens carefully, and then coordinates the right help to your door. We are the calm voice on the other end of an urgent call. We do the legwork so you don't have to.
We know this city. We know which old Plateau triplexes still have cast-iron stacks, which Westmount basements have galvanized lines that crumble at the wrong moment, which Laval condo associations require advance notice for water shut-offs. That local knowledge is woven into how we triage every call.
Clarity matters. Here's exactly how we operate — and what we are not.
Drains Fix is a bilingual customer-service and coordination platform. We answer the phones, intake your situation, triage by urgency, and connect you with independent, qualified plumbing professionals operating in Greater Montreal.
We are not a licensed plumbing contractor. Drains Fix does not perform any plumbing work, repairs, installations, inspections, diagnostics, or any other physical labour at your property. All on-site work is carried out by independent third-party plumbing professionals who are separately responsible for their own licensing, insurance, qualifications, materials, methods, workmanship, warranties, and outcomes.
Drains Fix accepts no responsibility or liability of any kind for any work performed at your address, for any advice given by a dispatched professional, for any damage, loss, injury, delay, defect, or any other outcome — direct or indirect — that arises out of or relates to any service rendered by an independent professional in our network. By calling Drains Fix or requesting a coordination, you understand and agree that any contractual relationship for the actual work is strictly between you and the independent professional who performs it.
What we do take seriously is the experience of asking for help: that you reach a real human, that the conversation happens in your preferred language, that we set realistic expectations, and that we move quickly. That part — the front door to help — is ours, and we hold ourselves to it.
For complete legal terms governing your use of Drains Fix, please review our Terms of Service and Privacy Policy.
Four principles that guide every call we answer and every connection we make.
When we say 24/7, we mean it. When we say we'll have someone heading your way, we follow through. Reliability is not a slogan — it is the foundation everything else rests on.
You'll know what we are and what we aren't, what something is likely to cost before work begins, and what your options are. No fine print buried in jargon.
We live here. We work here. We know the neighborhoods, the building types, the seasonal challenges. Montreal isn't just our service area — it's our home.
The right professional at the right address at the right time. That's the craft we're proud of — and it shows up in everything from how we answer the phone to how we follow up afterward.
Live phone coverage, every hour, every day
Free estimates on every coordinated job
Languages — fully bilingual, end to end
The brand you call, the team that powers it.
Drains Fix is owned, operated, and powered by Nova Buzz Digital Media Marketing Inc., a Montreal-based company specializing in customer-experience platforms, bilingual coordination services, and digital infrastructure for local service categories.
Nova Buzz built Drains Fix the way modern service brands should be built: a thoughtful customer experience layered on top of a careful network of qualified independent professionals. The brand handles the experience; the network handles the craft. Both pieces together make the thing actually work for real people in real moments.
If you are a qualified plumbing professional in Greater Montreal interested in joining our network, or if you represent a property management company, building owner, or commercial operator looking for a reliable single point of coordination, please get in touch.
A look at the craft and care that goes into every coordinated job.
On-site, 24/7
Right tools
Live coordination
Clean workmanship
Quality install
