Privacy Policy

Last updated: September 6, 2026 — Effective date: May 6, 2026

1. Who we are

This Privacy Policy describes how Drains Fix ("Drains Fix," "we," "us," or "our") — a brand owned and operated by Nova Buzz Digital Media Marketing Inc., a company incorporated in Quebec, Canada — handles personal information collected through our website at drainsfix.com, our phone line, our online forms, and any related communications (collectively, the "Service").

This Privacy Policy is designed to comply with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), and the requirements of advertising and analytics platforms we use, including Google's Personalized Advertising and User Consent policies.

2. The information we collect

2.1 Information you provide to us

When you contact Drains Fix by phone, fill out a form on our website, or otherwise communicate with us, we may collect:

• Your full name
• Your phone number
• Your email address
• Your service address, neighborhood, or postal code
• A description of the plumbing situation you are seeking help with
• Your preferred language (French or English) and preferred contact method
• Any other information you voluntarily share during a call or in a message

2.2 Information collected automatically

When you visit our website, our hosting provider, analytics tools, and advertising partners may automatically collect:

• Your IP address and approximate geographic location (city/region)
• Your device type, operating system, and browser
• The pages you view, the time spent on each page, and how you arrived (referrer URL)
• Cookie identifiers and similar tracking-technology data
• Phone-call metadata, where calls are routed through our coordination platform (date, time, duration — call audio is not recorded unless you are explicitly informed at the start of the call)

2.3 Information from third parties

We may receive limited information about you from advertising platforms (such as Google Ads), referral sources, or independent professionals in our network when they confirm completion of a job they were dispatched to.

3. How we use your information

We use the information we collect to:

• Coordinate plumbing services by sharing the minimum necessary details (your name, contact, address, and a summary of the issue) with the independent professional we dispatch to your situation;
• Respond to inquiries, follow up on estimates, confirm appointments, and provide customer support;
• Operate, maintain, and improve our website, including measuring traffic, diagnosing technical issues, and refining the user experience;
• Send you transactional messages related to a job you initiated (e.g., dispatch confirmation, follow-up);
• Send marketing communications, but only with your express consent and only where permitted by Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time;
• Measure advertising performance (for example, conversion tracking from Google Ads campaigns) using aggregated and pseudonymized data;
• Detect and prevent fraud, abuse, or unauthorized use of the Service;
• Comply with applicable laws, regulatory requests, and lawful court orders.

4. Legal basis and consent

Under Canadian privacy law, we collect, use, and disclose personal information based on:

• Your consent — implied (for example, when you call us or submit a form to request service) or express (for example, when you opt in to marketing emails);
• Contractual necessity — to provide the coordination service you requested;
• Legitimate interest — for fraud prevention, security, and improving our service in ways a reasonable person would expect;
• Legal obligation — when required by Canadian or Quebec law.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Contact us at info@drainsfix.com to do so. Withdrawing consent may affect our ability to provide certain services.

5. How we share your information

We do not sell your personal information. We share it only as described below:

• With independent plumbing professionals in our network — limited to what they need to reach you and complete the job (name, phone, address, and the issue summary);
• With service providers we rely on to operate the Service (web hosting, analytics, email delivery, telephony providers, customer-relationship tools), bound by contracts that restrict their use of your data;
• With advertising partners such as Google Ads, in the form of aggregated or pseudonymized identifiers used for conversion measurement and audience targeting;
• In response to lawful requests from government authorities, regulators, or as required to comply with applicable law, legal process, or enforceable court order;
• In connection with a corporate transaction, such as a merger, acquisition, financing, or sale of assets, in which case affected users will be notified in accordance with applicable law;
• With your consent, for any other purpose disclosed at the time of collection.

6. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to operate the site, remember preferences, measure traffic, and (with your consent where required) deliver and measure advertising. When you first visit, a cookie banner lets you accept all cookies, accept only strictly necessary cookies, or customize your choice by category. Categories include:

• Strictly necessary cookies — required for the site to function and to record your cookie preference itself (always on; no consent required under Law 25);
• Analytics cookies — help us understand how visitors interact with the site (e.g., Google Analytics, Microsoft Clarity);
• Advertising cookies — used to measure ad campaign performance and, where permitted, deliver more relevant advertising (e.g., Google Ads, Meta Pixel);
• Functional / first-party attribution cookies — remember choices like preferred language, and record which marketing channel referred a visitor so we can measure which campaigns generate service requests.

The table below lists the specific cookies our site and its vendors may set:

Consent under Quebec Law 25. We only set analytics and advertising cookies after you give consent through the cookie banner — strictly necessary cookies (including the ones that remember your choice and attribute a form submission to its marketing source) do not require consent because the site cannot function or measure a lead's origin without them. You may withdraw or change your consent at any time by reopening your cookie preferences — click Cookie settings or the cookie icon in the bottom-left corner of any page — or by clearing cookies in your browser. Questions about our use of cookies can be sent to info@drainsfix.com.

7. Google services and advertising

We use products provided by Google LLC, including Google Analytics, Google Ads, and Google Tag Manager. These services may set cookies, collect IP addresses, and process device identifiers in accordance with their own privacy policies and our data-processing arrangement with Google.

In compliance with Google's EU User Consent Policy, Personalized Advertising Policy, and applicable local laws, we obtain user consent for the use of advertising and analytics cookies where required, and we do not knowingly send Google any personally identifiable information that would violate Google's policies.

You can opt out of personalized advertising by Google at adssettings.google.com and opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. How we protect your information

We use reasonable technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification — including encryption in transit (TLS/SSL), access controls, and limiting employee access on a need-to-know basis. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal, accounting, or reporting obligations, or to resolve disputes. Service-coordination records are typically retained for up to seven (7) years to comply with Canadian tax and consumer-protection record-keeping requirements; marketing-list data is retained until you unsubscribe.

10. Your privacy rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Withdraw consent for non-essential uses of your information;
• Request deletion of your information, subject to legal retention obligations;
• Request portability of certain information you provided to us in a structured, machine-readable format (Quebec Law 25);
• Lodge a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

To exercise any of these rights, email us at info@drainsfix.com. We will respond within thirty (30) days.

11. International data transfers

Some of our service providers (e.g., Google, our hosting platform) may store and process information on servers located outside Canada, including in the United States and Europe. By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions whose data-protection laws may differ from those of Canada and Quebec. We take steps to ensure such transfers are subject to appropriate contractual safeguards.

12. Children's privacy

Our Service is intended for adults requesting plumbing coordination for properties they own, manage, or occupy. We do not knowingly collect personal information from children under the age of 14. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via the website or, where appropriate, by direct notice to you.

15. How to contact us

For privacy-related questions, requests, or complaints, contact our Privacy Officer:

Drains Fix — a brand of Nova Buzz Digital Media Marketing Inc.
Email: info@drainsfix.com
Phone: (438) 808-0511
Service area: Greater Montreal, Quebec, Canada